Coffee (Non-returnable)

• Coffee cannot be returned once delivered (due to perishability)
• Exceptions: damaged, leaking, expired, or incorrect product
• Must be reported within 48 hours with:
  • Order number
  • Photos
  • Description

Cups & Merchandise

Cups & Glassware

• Report breakage within 24 hours with photos
• Unused items can be returned within 7 days
• Used items not accepted

Apparel & Accessories

• Return/exchange within 7 days
• Must be unused, unwashed, with tags
• Worn or altered items not accepted

Refund Processing

• Processed within 7–10 working days
• Refunded to original payment method
• Shipping fees non-refundable unless Bermito is at fault

Non-returnable Items

• Opened coffee
• Sale items (unless damaged)
• Custom orders
• Gift cards
• Used or worn products

Return Process

• Email with order details before sending item
• Unapproved returns may not be accepted

Shipping Responsibility

• Customer pays for change-of-mind returns
• Bermito pays if item is damaged/incorrect